Refund policy

Returns & Refund Policy — Peninsular Cycles

We want you to be completely satisfied with your purchase.
If you need to return an item, please read the information below.

Eligibility for Returns

You may request a return within 30 days of receiving your order.

Items must be:

  • unused

  • in original packaging

  • in resellable condition

How to Request a Return

Contact us at:

Please provide your order number and reason for return.
We will reply within 1 working day.

Return Methods

  • Returns must be sent by mail to the address provided when your return is approved.

  • Customers are responsible for return postage unless the item is faulty, damaged, or incorrect.

For change-of-mind returns, customers are responsible for arranging and paying for return postage.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, we will cover all return costs and provide a replacement or full refund.

Refunds

Once we receive and inspect your return, we will issue your refund to your original payment method within 3 working days. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Non-returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened (e.g., nutrition/gel products).
This will always be stated in the product description.

Business Details

Peninsular Cycle Services Ltd
1 Allans Meadow, Neston, Cheshire, CH64 9SQ, United Kingdom.