Refund policy

Returns & Refund Policy — Peninsular Cycles

We want you to be completely satisfied with your purchase.
If you need to return an item, please read the information below.

Eligibility for Returns

You may request a return within 30 days of receiving your order.

Items must be:

  • unused

  • in original packaging

  • in resellable condition

How to Request a Return

Contact us at:

Please provide your order number and reason for return.
We will reply within 1 working day.

Return Methods

  • Returns must be sent by mail to the address provided when your return is approved.

  • Customers are responsible for return postage unless the item is faulty, damaged, or incorrect.

Return postage fee for change-of-mind returns: £3.00 (deducted from refund).

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, we will cover all return costs and provide a replacement or full refund.

Refunds

Refunds are issued to your original payment method within 3–5 working days after the returned item is received and inspected.

Non-returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened (e.g., nutrition/gel products).
This will always be stated in the product description.

Business Details

Peninsular Cycle Services Ltd
1 Allans Meadow, Neston, Cheshire, CH64 9SQ, United Kingdom.